Shipping policy

Shipping Policy

1. Shipping Methods

Most orders are shipped via international courier services, including FedEx and DHL, at our sole discretion.

Once your order has been dispatched, a tracking number will be provided via email.

2. Shipping Charges

We offer complimentary worldwide shipping (outbound delivery) on all watch orders unless otherwise stated.

Shipping charges, where applicable, will be displayed during checkout before payment is completed.

3. Customs Duties, Taxes & VAT

International orders may be subject to customs duties, import taxes, value-added tax (VAT), goods and services tax (GST), brokerage fees, or other charges imposed by the destination country.

These charges are not included in the purchase price and are the sole responsibility of the customer.

SGP Watches has no control over these charges and cannot predict their amount. Customers are advised to contact their local customs authority for further information regarding applicable import fees prior to placing an order.

Failure to pay customs duties, taxes, VAT, or other import charges may result in shipment delays, return of the package, storage fees, or destruction of the shipment by the courier or customs authorities. Any costs incurred as a result of the customer’s refusal or failure to accept delivery may be deducted from any eligible refund.

4. Processing Time

Orders are generally processed and dispatched within 1–5 business days after payment has been received and verified.

During periods of high demand, holidays, product launches, pre-orders, or unforeseen circumstances, processing times may be extended. Customers will be notified of any significant delays.

5. Delivery Time

Estimated delivery times are provided for reference only and are not guaranteed.

Actual delivery times may vary depending on:

  • Destination country
  • Customs clearance procedures
  • Courier service performance
  • Local holidays
  • Weather conditions
  • Other circumstances beyond our control

SGP Watches shall not be liable for delays caused by customs authorities, courier companies, or events beyond our reasonable control.

6. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

If an order is returned to us due to an incorrect address, failed delivery attempts, refusal of delivery, or failure to complete customs clearance procedures, the customer will be responsible for any additional shipping, handling, customs, storage, or return-related charges incurred.

7. Lost, Damaged, or Missing Shipments

If your shipment arrives damaged or if items are missing, please contact us within seven (7) days of delivery and provide supporting photographs where applicable.

If a shipment is confirmed by the courier as lost in transit, we will work with the courier to investigate the matter and, where appropriate, provide a replacement or refund at our discretion.

8. Contact Information

For any shipping-related enquiries, please contact us at: